Deliver bespoke automation to enable reduction in call handling times
Automation
Our Desktop Self Help Centre gives the client access to automated fixes that will help reduce future incidents, monthly key fixes will added to ensure the Self Help Centre is always up to date and business relevant.
Support Report
A data filled report providing the client with the device current state significantly decreasing call handling time and increasing call quality and the User Experience.
First Fix
Firstly automates house keeping tasks on your device, also provides a bespoke interface to delivery any bespoke automated fixes.
First Fix: First Fix provides provides savings of at least 5 minute per call handled. This tooling implements standard desktop house keeping and generating a Support Report that enables the Service Desk and Support teams to log and handle calls easier. Improving confidence and User Experience within the client.
Managed Service: Managed Service provides Service Desk and Desktop Support Innovation Reviews, working as a true partnership with the client giving the ability to provide more complex automated solutions. This could range from Outlook Profiles regeneration to Active Directory management or Password Expiry Prevention.
Overview: The First Fix Application - improves Service Desk and Desktop Productivity by delivering analytical, self help and bespoke automation.
Support Report: Decrease Call Handling Time - The Support Report delivers all key information to the service desk agent before the call is initiated, decreasing the total call handling time while improving the user experience and delivering an all round productivity saving.
The export of this report can also be used to automate ticket creation directly via Email.
Desktop Automation Centre: Bespoke Automation - We can consolidate commonly used scripts and build them in to our tooling for a single point of approved automation, we also work alongside our clients to review common fixes each month to proactively add and maintain the latest fixes that provide the most cost savings.
If you are looking to replace attrition, increase your team, have short term demand peaks to overcome or ongoing services to deliver, Contact Us and let APaaS demonstrate how we can take your issues away and deliver a high quality on-demand service.