The concept of APaaS, a different way of doing things – our Eureka moment
APaaS grew from our frustration working with traditional methods of managing and supporting end user services across multiple client accounts. Through working on many large digital workplace transformation projects over the last 20 plus years, we were continually faced with the same challenges time and again.
The majority of IT teams are resourced to deliver an ongoing steady state service. Delivering a large-scale transformation project requires many more people with additional skill sets for a limited time.
The traditional resource model approach to overcome the challenge has always been to bring in contract staff to supplement the existing team. Our experience using this approach had issues:
Selective interviews take time and have a significant cost
Even with highly selective interviews the quality of contract staff was variable, it could take two weeks or longer to identify poor performers and another six weeks to onboard a replacement.
Delays to forecasted start dates, unavailability of software media, lack of information on license entitlement all add cost to project budgets by increasing or extending contract resources to meet project milestones.
There had to be a better way…
A fixed unitised price per service offering
A remote service offering to reduce our cost management cost
Outcome based approach
Flexibility to quickly ramp up/down volumes
A personalised service to match our needs
High quality delivery
An on-demand service, we would only pay for the service we actually consume
We couldn’t find anyone offering IT services on this basis so we developed our own set of service offerings. We approached a number of contacts across the industry to float our ideas and they loved it. This confirmed we had a service offering clients would buy into and APaaS was born. Eight years on and we are successfully delivering our services to a global client base. We continue to reflect on the services we would want to buy as technology and demands change, we continually aim to evolve ahead of our current and future clients needs.
If you are looking to replace attrition, increase your team, have short term demand peaks to overcome or ongoing services to deliver, Contact Us and let APaaS demonstrate how we can take your issues away and deliver a high quality on-demand service.